Shipping policy

Shipping

Australia

  • Free Standard Shipping on all Australian orders over $300 AUD
    (2–8 business days).
  • Express Shipping is available Australia-wide for $15 AUD
    (1–3 business days).

International

We ship worldwide with FedEx. International orders are typically delivered within 3–5 business days after dispatch.

Orders over $750 AUD receive FREE International Shipping (taxes and duties may still apply depending on your destination).

Your final shipping costs, taxes and duties (where applicable) will be calculated at checkout based on your delivery address.

United States & Canada
Shipping from $55 AUD. Taxes and duties are calculated at checkout.

Europe & United Kingdom
Shipping from $59 AUD. Taxes and duties are included in the price you pay at checkout.

Asia
Shipping from $55 AUD. Duties are included in the price you pay at checkout.

New Zealand
Standard Shipping with Aus Post from $20 AUD.

Rest of the World
Shipping from $65 AUD. Taxes and duties are calculated at checkout.

Africa
Shipping from $65 AUD. Duties are included in the price you pay at checkout.

No surprise fees.
Where taxes and duties apply, they'll be clearly shown before you place your order. You won't be asked to pay unexpected import charges upon delivery.

STUDIO PICK UPS

Sydney Studio Pick-Up

Skip the shipping and collect your order from our Sydney Studio.

Pick-Up Hours
Mon–Fri: 9am–5pm
Saturday: 10am–4pm

We'll email you as soon as your order is ready—usually within 2 hours during business hours (Mon–Fri, 9am–5pm).

Once you receive your Ready for Pick-Up email, simply reply to let us know which day and time you'll be collecting your order.

Please note: Pre-order items won't be available until the stated pre-order dispatch date.

Need to arrange an alternative collection time? Email us at customercare@katharinalou.com.

Studio Address
Unit 16B, Level 1
32 Ralph Street
Alexandria, Sydney

Please bring your order confirmation email when collecting your order. ♡

View our shipping page for more info: https://katharinalou.com/pages/faqs