Have a question for us? We've answered some of our most common ones below:
Yes, we do offer gift cards! You can purchase them here.
Our gift cards are available in a variety of denominations: $50, $100, $150, $200, $250, $300, $350, $400, $450, and $500.
If you need a different amount, please feel free to email us and we'll be happy to accommodate you!
Gift cards are sent via email, allowing you to easily print them or forward them to the lucky recipient. Please note that our gift cards are valid for 2 years from the date of purchase.
We offer free shipping Australia-wide for orders over $250 AUD.
Express shipping is also available Australia wide for a $12 fee.
International shipping is available for a $30 flat fee (orders over $500AUD will unlock free international shipping).
DHL Express International shipping is also available for a $60 fee.
Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs might be.
If you refuse this charge, you will not be refunded the shipping cost when the parcel arrives back to us.
Each item is sent with Australia post. You will receive an email once you have placed your order, as well as tracking information once the item is on its way to you!
Location |
Service |
Estimate |
| Sydney Metro | Standard | 2-3 Business Days |
| Sydney Metro | Express | 1-2 Business Days |
| Rest of Australia | Standard | 3-6 Business Days |
| Rest of Australia | Express | 1-2 Business Days |
| International | Standard | Depends on country: Check here → |
| DHL International | Express |
Depends on country: 2-4 Business Days |
These are only guidelines to follow; Katharina Lou is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control.
Orders placed before 12pm AEDT (on business days) are dispatched the same day.
All remaining orders have a 1 day processing time. *Unless stated otherwise in product description, ie excluding preorders sales.
If an item on preorder is included in your order we will wait and send out when all items are ready to ship.
Once an order is completed at KATHARINALOU.COM you will receive a confirmation of purchase automatically to the email entered upon checking out.
Make sure to include your email address with your order confirmation to receive email updates.
If you do not receive this email- please check your junk folder as it can sometimes be sent there, otherwise send us an email and we can confirm order manually.
Alternatively if you would like to pick up from our Sydney Studio, you are welcome to email us at customercare@katharinalou.com or contact us here to organise a time.
Our studio is based in Northbridge, Sydney.
We unfortunately cannot offer try ons at this stage (working on it!)
Once an order has been placed, we are unable to offer cancellations or changes.
To ensure everything is correct, please double-check the selected styles, sizes, and your delivery address before proceeding to checkout.
If you realize there’s an issue with your order (such as an incorrect size or delivery address), please email our customer care team ASAP. If your order has not yet been shipped from our studio, we may be able to assist with making the necessary changes.
As garments are made in limited editions, refunds are not provided for change of mind.
- This includes if you change your mind or the item does not fit
- SWIMWEAR is strictly no refund or exchange due to hygiene reasons.
- Returns only offered to faulty or incorrect items. If this matches your order please follow our exchanges process below and send through photos and notes of your item.
Please use the size guide information listed on the specific product page to make sure you match yourself to your correct size.
If your order doesn’t fit and you’d like to swap we offer size exchanges** or store credit.
Conditions;
You must request an exchange within THREE days of receiving your order.
All returns must be in their original resalable condition & must be complete with their existing tags and packaging, if applicable.
All clothing must be unwashed and unworn.
Note that all free gifts or promotional items are non-returnable.
Return postage as well as postage back to the customer should be paid for by the customer. (You will be emailed clear instructions once you submit a return request)
Each exchange is limited to one size swap per order. We do not offer alterations to orders once sent.
**dependant on available stock and production timelines.
How do I exchange my order?
1. Ensure your exchange request is eligible looking through our 'Exchange Policy' above.
2. Access our returns/ Exchanges portal through the below link;
https://katharinalou.com/a/returns
3. Enter your order number and email address or phone number. Then, select start your return.
4. Follow the instructions and select the items you want to exchange.
5. When you’ve completed the return process, you’ll receive an email. This outlines how to post back your item.
For assistance or questions please email customercare@katharinalou.com and we will be happy to help <3
The return postage as well as postage back to the customer should be paid for by the customer.
POSTAGE payment link here.
Use a tracked service where possible.
We are unable to refund your original shipping costs.
Please go to specific product page for exact measurements.
Below is a rough guide to follow.
All measurements are in CM.
| Size | Bust | Waist |
| XS | 75-77 | 68-70 |
| S | 80-82 | 74-76 |
| M | 84-88 | 78-80 |
| L | 90-94 | 86-88 |
| XL | 94-100 | 90-92 |
| XXL | 102-104 | 98- 100 |
| XXXL | 110-113 | 104- 106 |
We do not offer sizing alterations to our online collection. However, we do offer free hem alterations! If you'd like this service, please request it in the 'notes section' when placing your order. Unfortunately, alterations cannot be requested after the order has been placed.
Please note that if we alter the garment in any way, it will no longer be eligible for exchange. So, we encourage you to be absolutely sure of your size and style before requesting this service.
We are doing our best to include as many sizes as possible as we grow, so would love to hear from you if you are after anything specific!
Unfortunately we are unable to offer custom sizes, however if you dont see your size available please contact us here and we will do our best to assist you!
BUST
Relax your stance and measure around the fullest part of your bust.
HIPS
Measure the widest part of your lower body (this should be your bum)
WAIST
Measure around the smallest area of your waist, make sure you aren't breathing in so this measurement isn’t too tight!
LENGTH
Measure from your shoulder point down to your ankle (where a maxi dress would sit) This means I can hem a mini/midi or maxi from this measurement!
UPPER ARM CIRCUMFERENCE
Wrap your measuring tape around the top of your arm (where the elastic for the sleeve would fit) so that we can make sure its not too loose or tight.
WRIST CIRCUMFERENCE
Wrap your measuring tape around your wrist (only need this for long sleeves!)
