SHIPPING & RETURNS
ORDERS
MADE TO ORDER
For Made-To-Order items, please allow 5-15 business days (around 3 weeks) to pattern make to your size, cut, sew and package your order! This timing can differ depending on order demand at the time, if you need your order before a specific date, send us a message here prior to purchasing and we will do our best to fit you in.
READY TO SHIP
Ready to Ship items have a 2-4 day processing time. If a Made-to-order item is included in your order we will wait and send out when all items out when that is ready.
ORDER CONFIRMATION
Once an order is completed at KATHARINALOU.COM you will receive a confirmation of purchase automatically to the email entered upon checking out. If you do not receive this email- please check your junk folder as it can sometimes be sent there, otherwise send us an email and we can confirm order manually.
SHIPPING & PICK UPS
I offer free shipping Australia wide for orders over $100 AUD. I also ship Internationally for a $25 flat fee (orders over $400AUD will unlock free international shipping). Each item is sent with Australia post. You will receive an email once you have placed your order, as well as tracking information once the item is on its way to you! All items are sent in 100% recycled or compostable mailers. Express shipping is also available Australia wide for a $12 fee.
Alternatively if you would like to pick up from our Sydney Studio, you are welcome to DM us on Instagram or contact us here to organise a time.
SHIPPING ESTIMATES
STANDARD
SYDNEY: metro 12 to 3 business days.
REST OF AUSTRALIA: 3-6 Business days.
EXPRESS
SYDNEY: metro 1-2 business days.
REST OF AUSTRALIA: 1-2 Business days.
INTERNATIONAL; Dependant on country. You can see current Auspost delivery time estimations at the following website; https://auspost.com.au/service-updates/international-delivery-times
These are only guidelines to follow; Katharina Lou is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control.
RETURNS
Thank you so much for supporting Katharina Lou! As my garments are made-to-order or in small limited runs, we DO NOT provide refund for change of mind. This includes if you change your mind or if the item does not fit.
SWIMWEAR is strictly no refund or exchange due to hygiene reasons.
Please visit the sizing guide page to make sure you match yourself to your correct size or you can leave your own measurements in the notes when you checkout.
If your order doesn’t fit I can offer a size exchange dependant on available stock and production timelines. I do not offer alterations to orders once sent.
For exchange of size please email katharinalouu@gmail.com within 3 days of delivery and I will let you know what is available and provide you with a returns address. The return postage as well as postage back to the customer should be paid for by the customer.
CUSTOM ORDERS
For custom order ideas and requests please go to my CONTACT page and send me an inquiry!
For example if you are after a different size that you cant find available on the website or if you would like an item in a different fabric or a longer/shorter version of a piece you have seen. I will do my best to accomodate any orders !
Katharina Lou was born out of wanting to create a positive impact in the fashion industry, where authenticity, transparency and craftsmanship are at the forefront of every project. I have always found comfort in wearing beautifully crafted pieces that make me feel inspired, confident and supported - like your best friend. Katharina Lou and the community I hope to continue building are exactly that. She’s there for you when you need her most, inspired by the people in my life, who have shaped and supported me. What you wear for the heartbreak, the career successes, the highs and the lows. I hope to dress my mum, my best friend, the person next door and the kind stranger, to make them feel empowered and confident in whatever they do.
With a mission to create sustainably, my designs are crafted thoughtfully and made to last. I work closely with a female owned and led block-printing studio in Bangalore, India to create my unique hand finished prints. This relationship is incredibly important to me as I wish for my practices to always celebrate craftsmanship. The artisans I collaborate with believe in sustaining the artform of block printing in its purest form, and through these prints and my designs, I hope to educate my community on the skill and story that is imprinted into each piece I produce. It’s priotising this ethos that makes the process and my final product worth it everytime.
TRANSPARENCY & AUTHENTICITY.
As a designer and contributor in this industry, I'm ever conscious of my impact. Prioritising transparency and authenticity in everything I do is key to my personal values and brand. I proudly believe in honest conversations and virtually inviting my community into my studio to see how much it really costs to run a slow fashion label, what conscious waste looks like and how best to minimise it - as best I can. Creating a community and platform for education, shared passion and extravagance is at the core of my label and will always be my priority over consumerism. My hope is to continue designing and making pieces that make people feel empowered, loved, fabulous and heard.
SUSTAINABILITY.
I never want to create anything that won’t be purchased and loved for a long time, so being sustainably responsible is at the forefront of all my practice. I am currently running a Made-To-Order model for most of my designs, and only when I sell a certain amount/ can't keep up with the demand of sewing them myself; will I put the pieces into production. I only do very limited runs of these at a local Melbourne manufacturer. This means I never have stock left over and nothing is created that isn't going to someone who has purchased it to treasure it.
All the fabrics I source in Australia are from deadstock suppliers, and for my original hand block printed designs, I source overseas. I am confident in these processes, ensuring that they are GOTS certified organic cotton, as well as the dyes being 100% Gots compliant.
I run my label at a low waste, my garments are designed and pattern made with the width of the fabric in mind so I can create more pieces in a roll or include the fabric in the garment. For the unavoidable offcuts I have designed a top called the “What's Left Top” that are all one off mis-matched pieces that have been very popular. I also create garments using textiles made from the smaller offcuts, including the fabric to make the hat capsule in my collaboration with Bianca Boyd Designs, as well as the patch detail on my t-shirt. This leaves only about a box of small, unusable textile waste each month that I have collected by UPPAREL where they are broken down into different materials and fabrics and recycled - converting waste into a resource.
