Shipping policy

SHIPPING & PICK UPS

We offer free shipping Australia-wide for orders over $300 AUD.

Express shipping is also available Australia wide for a $15 fee.

International shipping is available for a $30 flat fee (orders over $500AUD will unlock free international shipping).

DHL Express International shipping is also available for a $60 fee.

Please note that import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. Please check with your country's customs office to determine what these additional costs might be.

If you refuse this charge, you will not be refunded the shipping cost when the parcel arrives back to us.

Alternatively if you would like to pick up from our Sydney Studio, you are welcome to email customercare@katharinalou.com to book in a pick up. We will refund the shipping costs if you opt for pick up.

SHIPPING ESTIMATES

STANDARD

SYDNEY: metro 12 to 3 business days.

REST OF AUSTRALIA: 3-6 Business days. 

EXPRESS

SYDNEY: metro 1-2 business days.

REST OF AUSTRALIA: 1-2 Business days. 

INTERNATIONAL; Dependant on country. You can see current Auspost delivery time estimations at the following website; https://auspost.com.au/service-updates/international-delivery-times

These are only guidelines to follow; Katharina Lou is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control.

Please view our shipping page for more info: https://katharinalou.com/pages/faqs