All orders have a 2-4 day processing time. If an item on preorder is included in your order we will wait and send out when all items are ready to ship. 


Once an order is completed at KATHARINALOU.COM you will receive a confirmation of purchase automatically to the email entered upon checking out. If you do not receive this email- please check your junk folder as it can sometimes be sent there, otherwise send us an email and we can confirm order manually.


I offer free shipping Australia wide for orders over $100 AUD. I also ship Internationally for a $25 flat fee  (orders over $400AUD will unlock free international shipping). Each item is sent with Australia post. You will receive an email once you have placed your order, as well as tracking information once the item is on its way to you! All items are sent in 100% recycled or compostable mailers. Express shipping is also available Australia wide for a $12 fee.

Alternatively if you would like to pick up from our Sydney Studio, you are welcome to DM us on Instagram or contact us  here to organise a time.



SYDNEY: metro 12 to 3 business days.

REST OF AUSTRALIA: 3-6 Business days. 


SYDNEY: metro 1-2 business days.

REST OF AUSTRALIA: 1-2 Business days. 

INTERNATIONAL; Dependant on country. You can see current Auspost delivery time estimations at the following website;

These are only guidelines to follow; Katharina Lou is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control.


Thank you so much for supporting Katharina Lou! As my garments are made in limited editions, we DO NOT provide refund for change of mind. This includes if you change your mind or if the item does not fit.

SWIMWEAR is strictly no refund or exchange due to hygiene reasons.

Please visit the sizing guide page to make sure you match yourself to your correct size or you can leave your own measurements in the notes when you checkout.

If your order doesn’t fit I can offer a size exchange dependant on available stock and production timelines. Limited to one size exchange for the same item per order. I do not offer alterations to orders once sent. 

For exchange of size please email within 3 days of delivery and the team will let you know what is available and provide you with a returns address. The return postage as well as postage back to the customer should be paid for by the customer. 

Katharina Lou was born out of wanting to create a positive impact in the fashion industry, where authenticity, transparency and craftsmanship are at the forefront of every project. I have always found comfort in wearing beautifully crafted pieces that make me feel inspired, confident and supported - like your best friend. Katharina Lou and the community I hope to continue building are exactly that. She’s there for you when you need her most, inspired by the people in my life, who have shaped and supported me. What you wear for the heartbreak, the career successes, the highs and the lows. I hope to dress my mum, my best friend, the person next door and the kind stranger, to make them feel empowered and confident in whatever they do.


As a designer and contributor in this industry, I'm ever conscious of my impact. Prioritising transparency and authenticity in everything I do is key to my personal values and brand. I proudly believe in honest conversations and virtually inviting my community into my studio to see how much it really costs to run a slow fashion label, what conscious waste looks like and how best to minimise it - as best I can. Creating a community and platform for education, shared passion and extravagance is at the core of my label and will always be my priority over consumerism. My hope is to continue designing and making pieces that make people feel empowered, loved, fabulous and heard.