SHIPPING & RETURNS

Packing KATHARINA LOU

ORDERS

I hand make every item myself in my small studio, so please allow 5-15 business days (around 3 weeks) for me to pattern make to your size, cut, sew and package your orders! This timing can differ depending on order demand at the time, if you need something before a specific date, send me a message prior to purchasing and I will do my best to fit you in!

SHIPPING

I am currently shipping Australia wide as-well as Internationally. Each item is sent with Australia post. You will receive an email once you have placed your order, as well as tracking information once the item is on its way to you! All items are sent in 100% recycled or compostable mailers.

KatharinaLou is not responsible for any delays with packages once sent, or items that may get lost in the post once sent that are out of our control.

STANDARD SHIPPING ESTIMATES

SYDNEY; metro up to 2 business days, Country; up to 5 business days.

REST OF AUSTRALIA: 3-6 Business days.

RETURNS

Thank you so much for supporting KatharinaLou! As all my garments are made to order, I am unable to provide a refund if you change your mind or if the item does not fit.

Please visit the sizing guide page to make sure you match yourself to your correct size or you can leave your own measurements in the notes when you checkout.

If your order doesn’t fit I offer a free alteration service. Please email katharinalouu@gmail.com within 3 days of delivery and I will provide you with a returns address. The return postage as well as postage back to the customer should be paid for by the customer.

CUSTOM ORDERS

For custom order ideas and requests please go to my CONTACT page and send me an inquiry!

For example if you are after a different size that you cant find available on the website or if you would like an item in a different fabric or a longer/shorter version of a piece you have seen.

All items are made-to-order by me, Katharina from my studio in Brunswick, Melbourne. Katharina Lou is a one women show, from designing, fabric sourcing, cutting, sewing, steaming, packing and sending off each individual every item, you can trust that each piece is made with love and care and to last a lifetime. Katharina Lou also works closely with a female run Block Printing studio in Bangalore, India creating unique colourful hand finished prints you see on a lot of our pieces,  celebrating a beautiful and traditional art form. You can read more about our work with this studio HERE.Being open & transparent about the creative process is very important to me and I want to invite you into the PINK KLOU world and create a community with ethical beautiful made clothing, spreading a whole lotta love and most importantly SELF LOVE.Every piece is designed with the intension that when you wear your KLOU dresses you feel powerful, happy and confident in your beauty. These clothes are my love letter to you, to love yourself more than anyone else. There’s nothing more I love then seeing customers wearing my pieces and feeling incredible in them. As it is only me behind the brand it truly fills my heart with joy and inspires me to continue growing this label and pushing the environmental and ethical standards in the fashion industry.Lots of love and thank you always for the support <3 

Katharina xx

RESPONSIBLY MAKING CLOTHES.

Here at KATHARINA LOU minimising my environmental impact is at the forefront of every design and production decision.. The fashion industry has become one of the biggest contributors to mass waste and land fill and I am so passionate about slowing down the industries damaging fast pace and to be apart of the SLOW FASHION movement.

PRINTS

The studio I work with to create my handprinted materials is women owned and operated. Located in Bangalore, India this studio have been operating as a family run business since 1977, meaning some of the artisans have been printing for over 50 years. I have personally visited the studio and met the artisans in 2019 and first hand seen how they work towards ethically and responsibility creating and carrying on the beautiful craftsmanship of hand wood block printing.

All workers are paid fair wages, have private medical insurance, are offered pandemic support and paid leave.  

They also offer free community outreach programs to vocationally train specially-abled artisans. 

They only use organic GOTS certified dyes &  make sure to gauge each project precisely and only prepare the correct amount of dyes, if any dyes are left over they donate it to their local autism centres that they support for their craft projects.

They are the first artisan studio in India with ISO 26000 Certification.

They donate all extra fabric offcuts to local NGOs, that repurpose them into creative, utility items.

The studio also reduces its dependance on fossil fuels by using solar power and LPG sources. As well as locally sourcing items to reduce their carbon footprint.

MADE-TO-ORDER.

All items at Katharina Lou are hand made-to-order, meaning I will cut and sew each piece only once an order comes through. This not only reduces my textile waste but also means no garments are left unloved at the end of a season. 

This also limits how many items I can create per week, keeping my production small scale & making your piece even more special! Each piece is sewn one by one, so you can trust it’s made with lots of love&care and to last a lifetime.